Refund Policy – PixelClub

At PixelClub, our mission is to provide members with engaging, interactive, and immersive virtual gaming experiences. We strive to deliver top-quality services, advanced equipment, and a welcoming environment where players of all levels can enjoy virtual games. This Refund Policy explains when refunds may be requested, the conditions under which they may be granted, and the procedures for obtaining them. By joining the Club or purchasing our services, you agree to comply with this Policy.

1. General Eligibility

• A purchased membership or subscription remains unused and the request is submitted within 14 days of purchase.
• A prepaid gaming session, package, or service has not been used, with request made within 14 days.
• A scheduled Club event, tournament, or workshop is canceled by the Club.
• Technical issues caused by Club systems, servers, or equipment prevent proper access or enjoyment.
• Exceptional circumstances such as documented medical reasons or emergencies may be considered at management discretion.

Refunds generally do not apply to services already used, merchandise taken off-premises, special promotions, or digital/downloadable content.

2. Request Procedure

• Submit a written refund request via email or at the reception desk.
• Include proof of purchase such as a receipt, confirmation email, or transaction number.
• Provide a clear explanation for the refund request, including relevant details.
• Requests must be submitted within 14 days of purchase; late requests may not be considered.

3. Processing Timeline

Approved refunds will be processed within 7 business days. Refunds will use the same method of payment as the original purchase whenever possible. External payment systems may cause additional delays. Members will be notified when refunds are processed.

4. Event Refunds

If the Club cancels an event, tournament, or special session, participants will receive a full refund or credit for future events. Withdrawal requests must be made at least 14 days before the event start date to be considered.

5. Membership Refunds

Unused memberships may qualify for a full refund if requested within 14 days. Partially used memberships may receive a prorated refund at management discretion. Membership transfers require Club approval.

6. Denial of Refunds

• Requests submitted after 14 days from purchase.
• Services or sessions already accessed or consumed.
• Violation of Club rules or misconduct resulting in suspension or termination.
• Loss, theft, or damage of personal items, tokens, or gaming cards.

7. Dispute Resolution

Members may request a review of refund decisions. The Club will make reasonable efforts to resolve disputes fairly. Final decisions rest with Club management.

8. Amendments to the Policy

The Club reserves the right to update this Refund Policy at any time. Changes take effect immediately upon publication at the Club or via official member communications.

Conclusion

At PixelClub, we aim to ensure every member enjoys a high-quality gaming experience. Refunds are limited to specific circumstances, and the Club is committed to handling requests fairly and promptly. Your understanding and cooperation help maintain a vibrant and enjoyable community for all virtual gamers.